OUR PROMISE

Two years. Every piece.

If something we made fails through no fault of your own, we will repair it, replace it, or refund you — and we cover the shipping both ways.

That is the Promise. The rest of this page is the detail of what that means, where it ends, and what happens next when it does.

What the Promise covers_

For two years from your purchase date.

We cover:

  • A chain that fails at a soldered joint under normal wear.
  • A pendant that separates from its bale on its own.
  • Painted enamel that splits without any impact.
  • A clasp or pull-cord that stops functioning from normal use.
  • Any issue we can trace back to the workshop, not to the wearer.

We check every piece before it leaves us. When something slips through anyway, the Promise is how we make it right.

You choose the outcome: repair, replacement from current stock, or full refund. We cover shipping both directions.

Where the Promise ends_

The Promise covers what we make.

It does not cover what happens to a piece after it leaves us. The Promise does not apply to:

  • Damage caused by drops, impacts, or being caught on something.
  • Damage from contact with chemicals — chlorine, perfume, lotion, cleaning products.
  • Damage from prolonged exposure to water — showers, swimming, sleeping in the piece night after night.
  • Loss or theft of any kind.
  • Pieces that have been altered, repaired, or re-plated by anyone other than Peace Piece.
  • The natural softening of plating colour and stone surface that comes with years of daily wear — see Our Care Service for that.

If the worst happens, we still have a way to help. See the next section.

A note about Elysian enamel_

Wearable art, fired by hand.

Painted enamel is one of the rarest art forms in fine jewellery — and one of the most enduring. Worn carefully, it outlasts the person who first owns it. But it is unforgiving of force: drops, impacts, real heat, or harsh chemicals can crack it in ways no warranty can undo.

Impact damage to enamel is not covered by the Promise. If it happens to you, see the next section — we still have a way to help.

Why this is, and how it's made

Painted enamel is among the rarest art forms still practiced in fine jewellery. A skilled artist mixes mineral-and-glass pigments by hand, paints them onto a 950 Britannia silver base — the same purity used in Fabergé's most celebrated enamelled pieces — and fires the piece in a kiln layer by layer until the colour fuses permanently into the metal. Each firing takes the piece closer to ruin or to perfection; there is no middle ground.

This is why no two Elysian pendants are ever quite the same. It is why each piece takes weeks to make rather than minutes. And it is why this technique, despite being centuries old, has nearly disappeared from modern jewellery — almost no one is patient enough to do it anymore.

Worn carefully, an enamelled piece outlasts the person who first owned it. The colour does not fade. The surface does not peel. Museums hold enamelled pieces from the 1700s that look the same today as the day they were finished.

But the same firing process that makes enamel permanent also makes it unforgiving of force. Specifically:

  • A drop onto a hard surface.
  • An impact at an angle that concentrates force.
  • Real heat — a candle flame, a hot dashboard, a hair-dryer at close range.
  • Direct chemical exposure — solvent, bleach, jewellery cleaner.

We mention this not to alarm you, but because you are buying something rare, and rare things ask for a small attention in return.

How to use your Promise_

When something has gone wrong.

If something has gone wrong within two years of your original purchase, and it falls within what we cover:

  1. Email hello@peacepieceshop.com with your order number and three or four clear photos of the piece. Show the issue from multiple angles.
  2. We review the photos within one business day. If it falls under the Promise, we send a prepaid return label by the next business day.
  3. Once we receive the piece, we will repair it, replace it from current stock, or refund the original amount — you choose. Most cases are resolved within ten business days of receipt.

We pay for all shipping, both directions, when the Promise applies.

If the worst happens — a case-by-case option_

When the Promise doesn't cover it, we still try.

If your piece has been damaged in a way the Promise does not cover — a dropped Elysian with a cracked enamel face, a Seren that caught on something and lost a stone — you still have a path forward.

Email us with photos and a short description of what happened. Within two business days, we will tell you honestly whether repair is possible, and if so, quote you a cost before we do anything.

We will be straight with you. For most severe enamel damage, the repair cost approaches the cost of a new piece, because the layers have to be applied from the start again. In many cases the kindest answer is to let the piece rest and let a new one find you — and we will say so if that is what we think.

The decision is always yours. The quote is free, and there is no obligation to proceed after you see it.

After two years_

The Promise ends. The piece does not.

Gold plating wears. Chains lengthen. A piece that has been worn every day for two years has done its job — and it will look like it has.

When that happens, the Promise ends. The piece does not.

Our Care Service restores a well-worn piece back to its first-day finish on the metal: re-plating, re-stringing, chain replacement. Seren bracelets from thirty dollars. Elysian pendants from one hundred dollars. We return it in the same packaging we sent it in the first time, and we cover the shipping both ways.

For anything beyond Care Service — severe damage, edge cases, pieces that have been through real trouble — the case-by-case option above is still available at any age of the piece.

Learn about Our Care Service→

— Every piece, a story. Every story, a piece.