OUR CARE SERVICE

When the Promise ends, the piece does not.

Bring your piece back to its first-day finish on the metal. We do the rest.

Before it needs care_

A little daily care goes a long way.

Most pieces come back to us sooner than they need to. None of the daily care is complicated.

Take it off first.

Put your piece on after lotions, perfumes, and sunscreen have settled on your skin. Take it off before showering, swimming, exercising, sleeping, or using any cleaning product. Enamel and gold plating are both surfaces — neither survives repeated chemical contact.

Store it on its own.

Keep your piece in its original pouch or a soft-lined compartment, separated from other jewellery. A harder metal clasp or a faceted gemstone from another piece will scratch the enamel or chip the stone over time, even without any single dramatic event.

Wipe, don't wash.

If the piece looks dull, a gentle wipe with a soft dry cloth is usually all it needs. Do not use jewellery cleaning solutions, ammonia, ultrasonic cleaners, or commercial dips. These are formulated for hard gemstones set in solid gold — not for painted enamel, not for plating, not for freeform natural crystal.

Handle with love.

A Peace Piece piece is not built to be tossed. The enamel is wearable art, fused to silver by hand through many firings. The plating is engineered to last — but not infinite. When you set your piece down, set it on a cloth or in its pouch — not on a hard surface beside the sink. The way you treat it is the difference between a piece that lasts two years and a piece that lasts twenty.

With that much, most pieces stay in good shape for years before they need us.

What this is_

Paid restoration for the metal.

Our Care Service is a paid restoration for pieces that have been loved through the life of the two-year Promise and are starting to show it on the metal.

We restore the metal part of the piece — the plating, the chain, the clasp — back to how it looked on the day you first opened the box.

What we intentionally leave alone is the stone itself, and the enamel. More on that below.

What we restore_

By line, by piece.

On a Seren bracelet

  • The six-layer gold plating on the metal structure and chain, redone.
  • The pull-cord, replaced.
  • The clasp, refurbished or replaced if needed.

On an Elysian pendant

  • The 3-micron 18K gold vermeil on the chain, redone.
  • The chain itself, replaced if the links have stretched past acceptable.
  • The clasp and jump rings, refurbished.

The restored piece comes back to you in its original packaging — cleaned and returned to first-day condition on the metal side.

A note on what we don't_

The stone and the enamel we leave alone.

Natural crystal softens gently with years of skin contact. It is not chipped or damaged — it has simply been lived with. We find that this softening is part of what makes a long-worn piece feel like yours, and we prefer not to disturb it.

Painted enamel, worn normally, does not need restoration. It does not fade. The surface you received on the first day is the surface the piece will have fifty years from now, barring impact damage.

For severe damage to either — a chipped stone, a cracked enamel face — see the section at the bottom of this page.

The pricing_

Two starting points.

  • Seren bracelets: from thirty dollars.
  • Elysian pendants: from one hundred dollars.

The starting price covers single-item restoration (chain re-plating, for example). More extensive work — full chain replacement, multiple components — is quoted before we begin, so there are no surprises.

Shipping is included, both directions, in the quoted price. You never pay for postage separately for Our Care Service.

The process_

Five steps. No surprises.

  1. Email hello@peacepieceshop.com with your order number, photos of the current state of your piece, and a short note about what you would like restored.
  2. Within two business days, we assess the work needed and send you a quote. If the work is within the starting-price range, the quote is simply the starting price. If it is more, we explain why.
  3. Once you confirm the quote, we email you a prepaid return label (free to you) and invoice the quoted amount.
  4. You pack the piece in its original packaging and drop it at any shipping location.
  5. We receive, restore, and return in the timing outlined below.

The timing_

Fifteen to twenty business days.

From the day your piece arrives at our workshop to the day we ship it back:

  • Seren: fifteen to twenty business days.
  • Elysian: fifteen to twenty business days.

The six-layer plating process on Seren requires the same 90-minute baking step as the original — and we do not rush it. The 3-micron vermeil on Elysian is applied in a single layer but requires the same precise thickness control.

If you are working toward a specific deadline, tell us at the quote stage and we will confirm whether we can meet it before you commit to the work.

Shipping is included_

Both directions.

The quoted price for Our Care Service includes the prepaid return label we send you, and the return shipping when we send your restored piece back.

We do this because Care Service is the extension of Our Promise, not a separate commercial service. A piece that has earned its way to Care Service has earned the full treatment.

When a piece needs more than care_

Some pieces have been through more.

Our Care Service covers routine metal restoration — the kind a well-worn piece naturally needs. Some pieces, though, have been through more than that.

A dropped Elysian with a cracked enamel face. A Seren that caught on something and lost a stone. A piece that was lost for two years and turned up in a rough state.

For any of those, we offer a case-by-case quote.

Write to us at hello@peacepieceshop.com with photos and a short description of what happened. Within two business days, we will tell you honestly whether the piece can be repaired, and if so, what it would cost. Severe Elysian damage often costs close to the price of a new piece — the layers have to be applied from the start again — and we will say that before you commit to anything.

In many cases, the kindest answer is that the piece can no longer return to its most beautiful self for you to keep wearing — and that the time it spent with you, in that beautiful state, is what mattered. If that is what we think, we will say so, and we will not try to talk you into paying for something that is not worth what it costs. The piece can rest now, and — if you choose — let a new one find you when you are ready.

We do not offer trade-in credit for damaged pieces.

The piece that has been with you stays with you.

— Every piece, a story. Every story, a piece.